Category Archives: Systems & Operations

It is time to get off the treadmill of Restaurant Marketing and take responsibility

Gold Dude Increase Productivity

It is time to get off the treadmill of Restaurant Marketing and take responsibility Once we take responsibility and change what needs to be fixed we can move forward with greater ease and higher profits. Below are some areas to make sure you have wired tight. Step back and be honest with yourself are any…

Planning Tools

Restaurant Success Assessment RSSS Strategic Planning Guide.pdf

Standards

Vision & Values & Operatering Philosophies.doc MANAGEMENT PHILOSOPHY.doc Annual – Quarterly Objectives.doc TOS Plan.doc TTT-Talk to the Team.doc Store Visit Form.xls HOUSE POLICIES.doc Employee Handbook.doc

Service Tools

  Service Staff Etiquette.doc Steps of Service – Full Service.doc Steps of Service-Staff Basics.doc Telephone and Reservation procedures.doc

Operations Tools

Systems Closing Checklist.xls Line Check.xls Opening Checklist.xls PREP LIST (2).xls PREP LIST .xls PULL LIST.xls Position Chart – Shift Plan.xls Schedules and Projections.doc Target Labor .xls WASTE Tracking.xls

Management Tools

Management 5 Mechanics of Management Scheduling in our System.doc Customer Relations/ Legal Tools/ Pre Meal Sheet.xls Champions – Segregation of Management Duties.doc Offer Letter Master For Managing Partner with Signature line.doc

Looking For a Change? Take the Mystery Out of List Buying

Maybe you want to make a splash with a big product launch, drive more traffic to a retail store, tap into a niche market or simply grow your own email guest list. Whatever the reason, renting a list is one way to super-size your reach–and may be more affordable than you think. Since the idea of renting mailing lists can be intimidating, this is the first in a short series on the topic.

Know Your Restaurant Trends

Having the ability to spot trends is a key factor in keeping your restaurant alive and thriving. If you can spot and react quickly to trends in your restaurant, then you will have a marked edge over your competitors. But you must be able to have good execution in your plans and be willing to change.

Ultimate Time Management Tactics

I have put together a very special program that will walk you through some of the most valuable Time Management Tactics that really allow restaurant, catering, and any small business owner to be independent, have the freedom that they need, and have the people around the doing what they need to be doing so that they’re not wasting your time.

Make It Convenient For Your Guests To Do Business With You!

Make it easier for your guests to dine at your restaurant. Try to make it totally hassle-free. Step back and look at your business.   Try to visit the restaurant as a guest, not as the owner.  Ask some of your best guests what they would want included at your restaurant, or taken away, in order to make it even better

More restaurants testing delivery service

Johnny Rockets franchisee latest to join the delivery pack The Johnny Rockets operator joins several others, from fast-casual players to frozen yogurt chains, that are exploring delivery service as a way to build sales and offer convenience to customers. Some U

5 Tips to Ensure Food Safety: Food safety checklist for restaurants

Food safety checklist for restaurants from SmartBlog on Restaurants Know your food supplier In most cases, once the food is unsafe, you can’t make it safe again So there’s no better way to ensure the safety and quality of your products than starting with safe, quality food 5

“Mighty Fine Burgers” Austin Restaurant Group Receives Prestigious Award

Austin Restaurant Group Makes History K&N Management, the owner of the Austin Rudy’s “Country Store” & Bar-B-Q franchise and the creator of Mighty Fine Burgers, Fries & Shakes makes history in 2010 by being the first restaurant group to receive the Texas Award for Performance Excellence

Want A Simple To Follow System To Improve Your Restaurant Sales?

Want A Simple To Follow System To Improve Your Restaurant Sales? I want to share with you our Store Sales Building System and I encourage you to S&D it (Swipe and Deloy it) Our Philosophy is “A Sale To Get A Guest for Life” not a customer to get a sale

North Carolina Restaurateur, Jonathan Munsell, Wins Top 50 Entrepreneur Award for 2010

Restaurant Success System North Carolina Restaurateur Wins Top 50 Entrepreneur Award for 2010 Jonathan Munsell is being honored with one of the Top 50 Entrepreneurs of 2010 by Business Leader Magazine “The Top 50 Entrepreneur ranking is both humbling and gratifying,” said Jonathan Munsell.

Crisis Management Checklist

If you are able to answer the following questions and complete the following information, you will have begun the process of developing your own customized blueprint for crisis management Begin to gather materials into a three-ring binder as you customize the plan to your organization.

Crisis Management

Members of Restaurant Success Monthly can download a comprehensive Crisis Management Planning guide by clicking here Here is an example of what you should have in your crisis management plan for food borne illness: Who will take charge of managing the crisis? Who should be told about the crisis?

GOOGLES Free Tools Every Restaurant Needs to Use

Here are some of the free google resources I mentioned in a recent Restaurant Marketing Planner Call: Unlock your local business listing on Google It’s free Other FREE Resources I recommend from Google: It’s free!

Video Blog: What to have in Your Restaurant & Catering Operating System

Video Blog What to have in Your Restaurant & Catering Operating System Hey it’s me, Jonathan Munsell, the founder and creator of Restaurant Success Systems.  I want to talk about systems as a whole and all the little, itty, bitty things that go into a system for a restaurant.

Expert Interview: Jonathan Munsell & Brian Calderone talk Mystery Shopper Programs

Mystery Shoppers & More… Brian Calderone – Goodwin & Associates If you’ve ever wondered how your restaurant really comes across to everyone who visits, you need to check out this Expert Interview with Brian Calderone of Goodwin & Associates.  Jonathan is all about having great Systems in place, from Operations to Marketing. Jonathan

Build Your Restaurant Systems

Build systems for even the littlest repetitive actions.  It is as easy as writing down the things that happen as part of a process Example: if you are always the opener and you know it inside out and backwards then simply make a chronological list of what you do. 6          Enter building and deactivate the alarm

How To Get More Done In Your Restaurant

Restaurant Success System and Restaurant Success Monthly provide these videos to help accelerate your Restaurant Success.  The videos are usually centered on Restaurant Operations, Restaurant Finance, Restaurant Marketing & Promotions or the Restaurant Management Tools and Restaurant Systems necessary to achieve higher sales and grow your restaurant or Catering profits by leaps and bounds

How to Market Restaurant Specialty Items for the Holidays

A question was posed by one of our Restaurant Success Monthly Members, Buddy Guilbeau: Do you have any ideas on how to increase my corporate hams sales for the holidays?  How about ideas on advertising my hams for the holidays? My response: The low cost / no cost restaurant marketing tactic is always “4 Walls Marketing”

The 8 Critical Characteristics Found In The Most Successful Restaurant Operations and Marketing Systems

It’s time for a change!  Would you agree?  Change can be a difficult thing for most everyone, including restaurant owners, especially during economically challenging times.  Yet, if you are not seeing the results that you want to be seeing from the things you are doing… change is what you need to do.  Just a bit of change can make a lot of difference.  A lot of people make excuses for where they are, but in order to overcome the struggles, you need to climb over the hurdles and take responsibility for your actions.  It’s imperative in order to have success.  In order to make changes, you need different actions, different thoughts, different resources and different tools.  You want fresh food in your restaurant… you need fresh ideas too.  Make a fresh start!

Live Meetings are a WASTE OF TIME

I recently got a call from one of my people, you know the one…”It’s so & so, call me back.”  No detail information – it is a Time Suck Death Trap waiting to happen. Here is how I handled it; you might want to take note.  This little tidbit could save you about 10 productive hours in a week – or open up an entire day to play golf or spend time with your family.

Goal Setting – How To Set Goals That Create Opportunities You Never Imagined

Setting goals can create opportunities you never imagined and that seemed far out of reach. First step is to write goals down Benefits of writing down goals You get clear on how to make your goals happen

Use Twitter to Build Your Restaurant Business

Have you heard the buzz around Twitter? You are probably asking, “how can a restaurant owner use Twitter to increase traffic – I thought it was just for online business type people.” Think again. Twitter Overview: Twitter is a micro blogging platform – posts up to 140 characters choose who to follow on Twitter –…

Goal Setting that Works!

Goal Setting and Why My Style of Goal Setting Works How my style of goal setting works and the beliefs you need to share Whatever we focus on consistently we will experience in our life Whatever we focus on consistently will create itself The pressure and tension in our lives can be used to help…

Goal Setting: The Problems with Setting Goals

I am going to jump right in it today – First and foremost most people take their Goals for granted.  They don’t do it seriously and they don’t do it consistently.  They do it once a year and they do it at New Years.  They run into the New Year’s syndrome; they set a goal and they don’t even look at it until a year later and they go, “Uht Oh, I screwed up,” and they set a new one. Goal setting problems

Goal Setting – Part 1

Goal Setting – Part 1 This time of year you hear a lot about resolutions and then a ton more about goal setting. In an earlier article I spoke about making commitments as opposed to resolutions. Another key to success is to set clear well defined goals. I am a goal setter. Twice a year…