K&N Management, the owner of the Austin Rudy’s “Country Store” & Bar-B-Q franchise and the creator of Mighty Fine Burgers, Fries & Shakes makes history in 2010 by being the first restaurant group to receive the Texas Award for Performance Excellence. The prestigious TAPE Award is given to role model organizations that demonstrate exceptional performance in all areas of management including leadership, customer service, workforce focus, process management, data analysis, business results, and strategic planning. The Quality Texas Foundation is a non-profit corporation that administers the Texas Award for Performance Excellence, a concept originated in 1990 by former Texas Governor Ann Richards that “provides a Baldrige-based methodology for organizations to achieve and sustain world-class performance.”
This recognition is extremely important to K&N Management because it affirms their 10-year journey towards achieving a world-class level of excellence. Fully applying the Malcolm Baldrige criteria in order to apply for the TAPE Award is a rigorous process that begins with submitting a 50-page application followed by a comprehensive site visit conducted by a certified team of examiners. Ken Schiller, co-owner of K&N Management, states “Being regarded as the first restaurant group to receive the TAPE Award is the highlight of my professional career. It is a testament to the quality of individuals that make up our organization“.
K&N Management’s journey in excellence doesn’t end with achieving the 2010 TAPE Award, rather it further accelerates their passion for applying the Baldrige criteria. As part of continuous excellence, TAPE Award recipients are given the opportunity of sharing their best-practice performance processes with other organizations that are looking to apply the Baldrige criteria in order to seek a higher level of quality and operational excellence. K&N Management will formally accept the 2010 TAPE Award during the Quality Texas Awards and Quest for Excellence Conference June 7-8, 2010. This conference is a complete program focused on creating sustainable organizations. For media inquiries please contact Ken Schiller at (512) 796-8467.
