Pre Meal Sheet.xls PreMeal Guide.pdf
Your employees are a vital link between what your company expects the team to do, and what actually gets done. Unfortunately, the opportunity that this valuable time provides is too often lost.
How would you expect your manager on duty to react in this situation? Who is right – the customer or the manager? The customer then gets upset and requests the tip that she gave the cashier be refunded because she feels that the cashier only handed her the bag and that the cashier then doesn’t deserve the tip. The Manager also gets upset about someone “bad-mouthing” one of his employees and tells the customer that the cashier does more than the customer thinks and goes on to retract the offer previously made to the customer for half off the salad the next time she comes in.
Your employees are one of the most effective marketing tools you have. If they make the guest experience great, then the guest is likely to return to the restaurant.
by Jonathan Munsell Recently I was on a consulting project in Texas and was flying when I noticed something that kind of rubbed me the wrong way. It was a couple seasoned flight attendants carrying on like there was not over 100 people looking right at them. They were talking about how they were running out of this and the previous crew didn’t do this or that.
Austin Restaurant Group Makes History K&N Management, the owner of the Austin Rudy’s “Country Store” & Bar-B-Q franchise and the creator of Mighty Fine Burgers, Fries & Shakes makes history in 2010 by being the first restaurant group to receive the Texas Award for Performance Excellence
If you are able to answer the following questions and complete the following information, you will have begun the process of developing your own customized blueprint for crisis management Begin to gather materials into a three-ring binder as you customize the plan to your organization.
By Stephen C There are many steps to success Believe in what you want. You have little chance of ever being successful. You must put action behind your belief. The three critically important steps to success in anything you want to do are belief, action and self discipline!
Effectively Manage Your Business and Your Life. If you’re like most restaurant owners, you have more to do than time to do it. So here are some tips for being able to successfully manage your company and your life:
Jonathan Munsell Interviews Hiring and Performance Expert Jay Henderson In our conversation Jay reveals the 7 biggest hiring mistakes restaurant make and how to avoid them. Plus Jay and Jonathan dive into the 9 Secrets to Great Hiring for Your Restaurant . This is a don’t miss audio. Have a pad and pen available because Jay gives it all away and if you are there to grab it you it you certainly will reap the rewards.
An in-depth look at H1N1 flu Since the H1N1 flu was first identified in the spring of 2009, restaurants and small businesses around the world have sought to minimize the risks of the flu for their customers and their employees. The World Health Organization has declared a pandemic, and the U.S. government has issued guidelines…
Some problems require fresh, innovative thinking. One way to search for creative solutions is to remember the acronym SCAMPER: Substitute. Replace an element that’s part of the problem. Use a different material, ingredient, or person and see what happens. Combine. Put elements together. If you can’t decide whether to use salt or pepper in a…
You Must Take Action on the Right Activities. There are two parts to this. Taking action is one thing. Lots of people, especially in the restaurant business, are very good – they’re not lazy people – they work hard, long hours, so they’re doing lots of things. But… You need to put all your effort…
You Must Be Open-minded and Willing to Learn. Many people come with preconceived notions and ideas that things have to be a certain way. I have to price my menu a certain way. I have to market like all the other restaurant owners. I have to do things in a professional manner because my restaurant…
Responsibility and Accountability for Where You Are There’s a big link between responsibility and success. You can’t have great success without responsibility. If you don’t take responsibility for your actions and where you are in your life, you can’t have success. There’s a link. The more successful you want to be, the more responsibility you…
You Must Have the Desire to change and willingness to confront your situation head on. If you want to improve your business and increase the rate of success, it really needs to start with wanting to do something about it. Some don’t want to do something about it; they’re content or don’t want to confront…
Make Commitments, Not Resolutions Commitment means to duty or pledge to something or someone, and can refer to: Personal commitment, interaction dominated by obligations, which is often a pledge or promise to ones’ self for personal growth. * Brand commitment refers to the strength of the relationship between consumers (or customers) and a particular brand…
Find a way to get premium prices for what you do. Don’t be afraid to charge for what you do. Focus on delivering value in terms of WOW experiences. You are a professional. You are entitled to make a good living for what you’re doing. Don’t be ashamed of it. Rarely will you get paid…
I was speaking to a guest and they compared us to a person running a marathon, not a sprint, a marathon. They gave me the same advice that they would give a world-class runner, and I want to share it with you: 1. Don’t waste energy – to make the long haul we have take…
The NRA has produced an inspirational six-minute video as a tribute to what restaurants do for our country – their impact on their employees, on careers, on communities and on the nation’s economy. National Restaurant Association Video America’s Restaurants: Serving Our Nation Show this to your staff teams, business colleagues, community groups and others. I…
“In order to be mahvelous, you must look mahvelous!”, Fernando (Billy Crystal), Saturday Night Live Once I read this quote i had to make a post based on it. I have a buddy that always says “do not dress for the job you have, dress for the job you want.” Willie Lee Wilson Jr. I…
In our last TOS, Totally Outrageous Service, topic I introduced to you the five simple success guidelines for your contact with your guests. How do you deliver TOS? There are probably hundreds of ideas that could fit, here are just a few. Making sure callers do not remain on hold or ignored. Offering waiting guests…
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